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January 1, 2013
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Complaint Challenge Results! [Phase 1]

Journal Entry: Tue Jan 1, 2013, 9:22 PM
I received more than double the entries from last year to the Complaint Challenge! There are definite serious business complaints, but what always amazes me are the deviant conversations that spring up. You can even find a couple posts with replies for assistance. This makes me feel warm and fuzzy on the inside. :dalove:

Many of you know what Phase 2 is all about, so I expect if you've entered Phase 1, you'll at least try to enter Phase 2. If you can spare the effort to complain, you can spare the effort to do something about your complaint! There will be more on that tomorrow tonight so check back then!

For now, let's announce those random prize winners! :la:

Prize Winners


Anyone who submitted an eligible entry had their name placed in a drawing and these were selected at random for prizes!
:bulletgreen: WolfPawCreator won 200 points!

:bulletgreen:  SkysongMA won 100 points!

:bulletgreen:  xlntwtch won 50 points!
:bulletgreen:  tonepainter won 50 points!
:bulletgreen:  MafiaVamp won 50 points!
:bulletgreen:  EstrellaDelVenice258 won 50 points!


Last year I listed all the complaints, but this year they're a bit lofty. I've picked some at semi-random to offer a sampling. After you read through these complaints, check out the comment thread on the contest journal for more entries!


Complaints


"Stash. I've stopped sending in help desk tickets because nothing ever changes. On the days it decides to work it's all good, but it just keeps breaking again. It's especially bad for me on the DLD account for some reason (and only me for reasons I do not understand). It's always messing up literature thumbnails and I can't use some fancy CSS skins and codes anymore (stuff like headers/titles and I always have trouble with centering) and it's just generally annoying a disproportionate amount of the time.

Also, it saves drafts when I don't want it to. I have like three copies of the same thing by the time I'm done writing and posting.

For my second complaint - the fan fiction category should be easier to find, or at least be implemented in two different places; in the fan art area where it currently resides, AND under the literature area where most of it seems to end up. It's really tiresome to browse for lit. and be bombarded by nothing but fanfiction."

SilverInkblot


"People who don't bother reading the rules or explanations for anything and then are totally surprised they've gotten it wrong. Also, anyone who thinks lit is neglected. Thank you for stomping on everyone's ongoing efforts! :shakefish:"



"The categories are very confusing to navigate. I often get lost when I'm trying to categorize something that I don't do very often. I also don't know what half the stuff means :XD: Some of them aren't very useful, or lots of people don't know what it is, and it is just fuel for miscategorizations."



"I send out a lot of :note:s. & yes, the whole :note: folders do help - but sometimes when I'm working with someone on a commission, or am discussing a contest with a participant... I would like to just search their name in my :note:s & have INSTANT gratification."



"1. It kind of bothers me that there are we only get two literature DDs out of how many total? I understand that there are a lot of art categories on dA, but it's kind of aggravating anyway. >.>

2. Porn. Porn and MySpace pictures. This might make me sound judgmental, but aaaggghhhh. I understand that art is very subjective, but I feel like there is a glaring gap between what's acceptable to post in your gallery and what you should be reserving for your new Facebook album. And porn is just no. There really is a difference between artistic nude and porn. I know it's ridiculously hard to define, but a little common sense would be wonderful."



"Though the mobile experience on deviantART has improved vastly, I still would like to see a dedicated iOS app (and presumably, one for Android users, too). There's a lot of functionality that dedicated apps can support that isn't currently supported that could be."



"This is one that has been said before, but do we really need all these groups that do the same thing? I wish people would help out with similar groups that already exist or adopt defunct ones with the same purpose instead of making fifty bajillion groups. :noes:"



"1. I would like to get some sort of Notification system. I dont get as many notes or comments or favs as some of the others on here and I have to check to see f anything has been posted when alot of times it has not. I not a programmer and dont know how hard different avenues would be but something like if anything is posted to your account you are sent a email?

2.This has been touched on but a new upgraded search engine. Its impossible to find something that you saw at a past time either art,journal or even a person."



"1. All those who complain that there aren't enough lit DDs or lit CVs. Its a COMMUNITY EFFORT to get regular DDs, we just hit the button to set them. I just wish we had better ways to obtain more suggestions than wasting hours hunting and combing through just to find one. For example, this week I have received a total of 3 suggestions via note- I'd love to have 3 a day!

2. People who don't read the forum stickies. :grump:"



"1. You need to have a Premium Membership to do EVERYTHING here! Is completely insane! They have the online shop where you can do your Christmas, School, Black Friday, or ANY other shopping you'd need! You can shop for all your DA related needs there so WHY do you need MORE money?! Points I can understand because you can either use those or actual cash to acquire different things but paying to have access to extra widgets to your page and the stash, to change your name, and to use the "More like this" option? I'm not paying for that!"

DeadEchoElite


"My biggest complaint deviantart from the moment I joined the site was the lack of guidance given to newcomers. Not in art itself, but with site navigation. Of course, I did join quite a while ago, so I don't know if things have changed. However, I was completely lost when I first joined this site. I had no idea where everything was. I had no idea how to do anything on this site. I guess it is a thing you learn over time no matter what, but it seemed to take a much longer time for deviantart. I still don't fully understand plz accounts etc. =P I think it'd be nice if the site itself gave some more guidance for site navigation."



"2. To me suggesting a DD is frustrating because every category/ volunteer has their own guidelines, and since I forget them quite easily I keep having to re-read them. It feels a bit messy. I know this sounds like a far-fetched idea, but perhaps there could become an entirely different function on the site which allows for users to fill in a form specific to a category they choose. Maybe that would help with getting more literature suggestions as well. Or maybe I'm just a terribly lazy person."



"My biggest problem with deviantART is the comment spam system. When I'm posting features or thanking people for favorites I constantly have to pause because deviantART thinks my numerous comments could be spam. Other websites and systems use Captcha in order to overcome this and I'd be a lot happier if I could just enter the silly captcha code every once in a while rather than having to wait hours just to thank someone or to tell them that they've been featured. This drives me crazy!"

dreamsinstatic







Thank you to everyone who participated! I cannot wait to see your entries for Phase 2. :happybounce:

thorns :heart:


Add a Comment:
 
:iconwdwparksgal:
WDWParksGal Featured By Owner Jan 2, 2013
Don't hold back! Tell me how you REALLY feel! What a great read. I have a few of the same complaints!
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:giggle: I'm glad you enjoyed it! Will you be able to participate in the contest then?
Reply
:iconwdwparksgal:
WDWParksGal Featured By Owner Jan 3, 2013
I plan on entering phase 2 ~ I want to do a tutorial about a common complaint to show that not everything is hard :nuu:
Reply
:iconofonesoul:
OfOneSoul Featured By Owner Jan 2, 2013  Hobbyist Writer
:iconsupertighthugplz:
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:la:
Reply
:iconicefire8521:
icefire8521 Featured By Owner Jan 2, 2013  Hobbyist General Artist
If you didn't participate in Phase 1, is it still possible to participate in Phase 2? Or did you need to do it in order to continue on?
Reply
:iconthorns:
thorns Featured By Owner Jan 2, 2013   Writer
Phase 2 will be open to everyone. :la:
Reply
:icondrippingwords:
DrippingWords Featured By Owner Jan 2, 2013  Student Writer
These are pretty relevant complaints, and I can't wait to see Part 2! :iconyayzplz:
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
I'm super excited too! :happybounce:
Reply
:icondrippingwords:
DrippingWords Featured By Owner Jan 4, 2013  Student Writer
:squee:
Reply
:iconlaeneris:
Laeneris Featured By Owner Jan 2, 2013  Student Writer
Congrats to the winners, and looking forward to phase 2! :typerhappy:
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
Me too! :D
Reply
:iconlion6255:
Lion6255 Featured By Owner Jan 2, 2013  Hobbyist Digital Artist
Even tho I didnt win anything Thank you for giving me the chance to Vent a bit. And with anything the squeaking wheel gets the oil so hopefully people can have some of their issues addressed!!!
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
You're welcome! I hope you're able to participate in phase 2 and help address some of those issues. :heart:
Reply
:iconskysongma:
SkysongMA Featured By Owner Jan 2, 2013  Student Writer
Ooh, I have the note problem too. I'm really bad at managing my email or anything similar to it, so I never delete anything, and when I'm collaborating with someone, I can never find anything.
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
Ouch, that's always difficult! I hate when I'm disorganized. :noes:
Reply
:iconmafiavamp:
MafiaVamp Featured By Owner Jan 2, 2013
:happybounce: Thank you, dear!
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:salute:
Reply
:iconthegalleryofeve:
TheGalleryOfEve Featured By Owner Jan 2, 2013  Hobbyist Digital Artist
:happybounce: Congrats to the winners!!! :happybounce:

:woohoo: I must admit, that I have never had SO MUCH FUN complaining!!! :giggle:
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
Haha, well hopefully you have as much fun with phase 2!
Reply
:iconrtnightmare:
RTNightmare Featured By Owner Jan 2, 2013  Hobbyist General Artist
I don't see my complaints. Why is that?
Reply
:iconthorns:
thorns Featured By Owner Jan 2, 2013   Writer
I had too many to post them all so I picked a semi random sampling. :)
Reply
:iconrtnightmare:
RTNightmare Featured By Owner Jan 3, 2013  Hobbyist General Artist
Ok
Reply
:icongrimface242:
GrimFace242 Featured By Owner Jan 2, 2013   Writer
:woohoo:

So many entries!!
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
Yessss!
Reply
:icondamonwakes:
DamonWakes Featured By Owner Jan 2, 2013   Writer
I wasn't even aware of some of these problems. Take the one about comment spam: I simply don't send out comments quickly enough to ever hit it myself. Hopefully, having seen some of the things that bug other people, we can all try and do something to sort them out. :-)
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
Exactly what I'm hoping for this the complaint challenge, especially in phase 2! I hope you're able to participate and help work on some issues. :D
Reply
:icondamonwakes:
DamonWakes Featured By Owner Jan 4, 2013   Writer
I could definitely make some sort of suggestion deviation--I'm thinking the fanfiction/literature gallery issues are probably the thing to focus on--but first I think I'll see if I can find out more about the problem and what people might want to change in order to fix it.

Personally, I'd quite like to see Fanfiction made into a gallery in its own right so that it's immediately visible when people submit. It also seems odd to lump visual art and writing together just based on whether or not they're fan-somethingorother. Still, I don't know if this would create any knock-on problems so it needs a bit more looking into.
Reply
:iconrlkirkland:
rlkirkland Featured By Owner Jan 2, 2013  Hobbyist Writer
Thanks to all who take time to offer thoughtful complaint; a wonderful communication tool with an underserved bad rap when not taken to a level of harping. :)
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
I admit that the first time I posted the complaint challenge I was a little worried people would take it too far. I was very happy when the community handled it with grace. :dalove:
Reply
:iconrlkirkland:
rlkirkland Featured By Owner Jan 4, 2013  Hobbyist Writer
Like critique, there is a valid place for complaint in probing weaknesses.
Yes, and helpful when not abused. :dalove:
Reply
:icontonepainter:
tonepainter Featured By Owner Jan 1, 2013  Hobbyist General Artist
Thanks so very much for the points! Wonderful surprise for the new year!!!! :D
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
You're welcome!
Reply
:iconestrelladelvenice258:
EstrellaDelVenice258 Featured By Owner Jan 1, 2013  Hobbyist Photographer
I'm supper happy about this even if it's 50 points
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:salute:
Reply
:iconxlntwtch:
xlntwtch Featured By Owner Jan 1, 2013   Writer
I won a [random] prize - I won a [random] prize - I won a [random] prize!

[The other complaints are much better than mine.]

What Where is "Phase 2"?
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:lmao: Yes, you won a random prize!

Phase 2 is all about doing something positive with complaints and you can find it here: [link]

I hope you're able to participate and maybe win another prize. :eyes:
Reply
:iconxlntwtch:
xlntwtch Featured By Owner Jan 4, 2013   Writer
:w00t: for random prizes! It's the second one I've ever won in my life.
The first was many years ago, when I put my name in a huge jar at a Hallmark store near Christmas time. I won their prize, too.
They told me I needed a truck to pick it up, and they were right. It was a very large sleigh filled with Hallmark toys and goodies. Yay.

I really don't know if I can do Phase 2.
Sometimes a prompt and time limit make my work suffer. We'll see.

At any rate, thank you very much. :heart:
Reply
:iconneurotype:
neurotype Featured By Owner Jan 1, 2013  Hobbyist General Artist
:iconlovely-plz:
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:icontardloveplz:
Reply
:icondeadechoelite:
DeadEchoElite Featured By Owner Jan 1, 2013  Hobbyist Traditional Artist
My complaint was a fail XD
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:nuu:
Reply
:icondeadechoelite:
DeadEchoElite Featured By Owner Jan 3, 2013  Hobbyist Traditional Artist
XD
Reply
:iconezri-krios:
Ezri-Krios Featured By Owner Jan 1, 2013  Hobbyist Writer
Congrats to the winners! :highfive: Phase 2 sounds very constructive, I can't wait! :happybounce:
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
Hopefully it is and you can find it here: [link]


:heart:
Reply
:iconezri-krios:
Ezri-Krios Featured By Owner Jan 3, 2013  Hobbyist Writer
Thank you Thorns. :-)
Reply
:iconsadisticicecream:
SadisticIceCream Featured By Owner Jan 1, 2013   Writer
:clap: Can't wait for Phase 2!
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
:heart:
Reply
:iconfelinerecluse:
FelineRecluse Featured By Owner Jan 1, 2013
More complaints for phase two right?
Reply
:iconthorns:
thorns Featured By Owner Jan 3, 2013   Writer
Haha, Phase 2 is all about doing something positive with complaints. You can find the details here: [link]
Reply
Add a Comment: